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Returns Policy


If you're not satisfied with an item that you purchased on Flame Pizza Ovens, you can initiate a return within 30 days of delivery for a refund, as long as the item is in its original condition and packaging. Items that have been used or modified in any way may not be returned. Please see the next section if the item arrived damaged or defective; different terms may apply.

To return an item, email us at with your order number. You will be responsible for the return shipping costs and a minimum 20% restocking fee except in instances where the item arrived damaged or defective.

Items marked as final sale or "non-returnable" on the product page or during the checkout process may not be returned.


Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to and we will process an insurance claim on your behalf.

Cancellations & Refunds:

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.